The chief processor of the personal data of the web store nimeline.ee is Nimeline OÜ (registry code 12031477) located at Mustamäe tee 165-46, 12913 Tallinn and e-mail info@nimeline.ee.
What personal data is processed
- name, telephone number and e-mail address;
- delivery address;
- bank account number;
- cost of goods and services and data related to payments (purchase history);
- customer support information.
For what purpose is personal data processed?
Personal data is used to manage customer orders and deliver products.
Purchase history data (purchase date, products, quantity, customer data) is used to compile an overview of purchased products and services and to analyze customer preferences.
The bank account number is used to refund the customer’s payments.
Personal data such as e-mail, telephone number, customer name are processed to solve problems related to the order (customer support).
The IP address or other network identifiers of the web store user are processed to provide the web store as an information society service and to compile online usage statistics.
Legal basis
The processing of personal data takes place in order to fulfill the sales contract concludedwith the customer.
The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).
Recipients to whom personal data are transmitted
The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of order delivered by standard letter or registered letter, in addition to the contact details the customer’s address is also provided.
The web store forwards the personal data necessary for making payments to the authorized processor Montonio Finance OÜ.
Personal data are transferred to the accounting of the web store for accounting operations.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the web store or data hosting.
Security and access to data
Personal data is stored on the servers of Zone Media OÜ, which are located in the territory of a member state of the European Union or countries that have joined the economic area of the European Union. The data may be transferred to countries where the European Commission considers that the level of data protection is adequate and to US companies affiliated to the Privacy Shield framework.
The personal data are accessed by employees of the web store, who have access the personal data to resolve technical issues related to the use of the online store and to provide customer support services.
The web store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
The transfer of personal data to the authorized processors of the web store (eg transport service provider and data hosting) takes place on the basis of agreements concluded with the web store and the authorized processors. Authorized processors are required to ensure appropriate safeguards for the processing of personal data.
Access to and correction of personal data
Personal data can be accessed and corrections can be made to the web store’s user profile “My Account”. If the order is placed without a user account, personal data can be accessed via customer support.
Withdrawal of consent
If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.
Preservation
When closing the customer account of the online store, personal data will be deleted, unless such data needs to be kept for the resulution of accounting or consumer disputes.
If the order in the web store is made without a customer account, the order history will be stored for three years.
In the case of payment disputes and consumer disputes, personal data shall be stored until the claim is satisfied or the limitation period expires.
Personal data required for accounting purposes shall be kept for seven years.
Deletion
To delete your personal information, contact customer support via email. A request for deletion shall be answered within one month at the latest and the deadline for deletion shall be specified.
Transfer
Requests for the transfer of personal data sent by e-mail will be answered within one month at the latest. Customer support will identifies you and notifies you of the personal information that is subject to be transfer.
Direct marketing messages
Email address and phone number are not used to send direct marketing messages.
Dispute settlement
Disputes related to the processing of personal data are resolved via customer support by e-mail: info@nimeline.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).